Information
We understand you're eager to receive your custom clothing from freedajailz.com. Here, you'll find comprehensive details about our shipping process and our policy on returns and exchanges for your unique, custom-designed items. Our commitment is to create high-quality apparel tailored just for you.
Frequently asked questions
At freedajailz.com, we aim for complete transparency. We've compiled answers to the most common questions about getting your custom order to you and what happens if you have concerns about your purchase.
How will my custom clothing order be delivered?
All custom clothing orders are shipped securely through USPS. Once your unique item has been dispatched, we will promptly send you an email containing your shipping number. This allows you to easily track the progress of your delivery directly on the USPS website.
Can I return or exchange my custom-made clothing?
Due to the personalized nature of our custom-designed clothing, we maintain a strict 'all sales are final' policy. This means we are unable to offer exchanges or refunds once an order has been placed and created. We encourage all customers to carefully review their order details before confirming their purchase.
What should I do if I have a problem with my order?
Should you encounter any issues with your custom clothing order, whether it's related to shipping, tracking, or any other concern, please do not hesitate to contact us. The most efficient way to reach our support team is by sending an email to info@freedajailz.com. We are dedicated to ensuring your satisfaction and will assist you as quickly as possible.
Do you ship internationally?
Currently, freedajailz.com primarily ships within the United States from our base in Langhorne, Pennsylvania. For international shipping inquiries, please contact us directly at info@freedajailz.com before placing your order to discuss potential options and associated costs.
Need more assistance?
Your satisfaction is important to us. If you still have questions after reviewing our shipping and returns information, or if you need personalized assistance with your order, our team is ready to help.